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JOB DESCRIPTION

Information Technology Project Manager

Years of Experience : 12-15 Yrs.

Educational Qualifications: Grads/Post-Grads in Science & Information Technology.

Certifications/Honours :  Practical application of Lean Six Sigma techniques / Black Belt / PMP certifications are added advantage.

Primary skill sets (to be elaborated

  • An ideal candidate should be 12+ years of strong
  • exposure to Service Industry or Product platform is a must.
  • Preferably someone from a technology background is an advantage.
  • Project planning/scheduling/reporting, Budget Preparation, Resource Management, Risk Management, Process Upgrade, Quality Management, Change Management, P&L hands-on are expected from the applicant.
  • Responsible and accountable for the successful delivery of the project.
  • Monitor and report the status of project deadlines and budget to Delivery manager on a weekly basis.
  • Acts as the point of contact for all the stakeholders.

Mandate-to-have Skills

  • Applies strong interpersonal and communication skills
  • to manage Clients, Vendor, Leadership, Project teams across the platform.
  • Assertive & Self-driven with an attitude of challenging the status quo.
  • Ambitious and Goal oriented with a WILL to make it happen.
  • An eye for detail, analytical and data oriented with logical problem solving approach.

Role description (Elaborate Day-to-Day activities)

  • Work closely with Customer team(s) and other
  • stakeholders to execute Customer projects within all applicable timelines and budget
  • Manage business team and stakeholder expectations with regular reporting and explanation of requirements of analysis, specification, design of projects on a technical and nontechnical basis
  • Identify and manage project risk and maintain all applicable project plans – There will be a dedicated project manager assigned to the digital project supporting this role
  • Manage external contractors and in-house staff to ensure all applicable timelines are met.
  • Develop and maintain effective relationships with key contacts and stakeholders
  • Work with Customer project management team on improvements of digital systems
  • Perform design or redesign of business processes to improve operational efficiency.
  • Analyze, implement, and update processes so as to
  • ensure Customer goals are met.
  • Analyze the effectiveness of current process in order to develop strategies to improve workflow effectiveness.
  • Determine critical root cause analysis to drive strategic change to improve the current process environment.
  • Train and guide Customer team and stakeholders on process design improvements.
  • Ensure full integration of all process and linkage to best practices.
  • Provide technical and analytical support on various process strategies.
  • Manage and lead process design team to achieve process or Customer project objectives.
  • Define and execute our digital strategy and solutions roadmap. This role will work closely with a cross- disciplinary team with a goal to drive digital adoption
  • Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
  • Identifying and defining business and operational Key Performance Indicators (“KPIs”) that would help Digital Customer to achieve digital goals and objectives
  • Recommending tools and platforms that would help implement the defined use cases.
  • To manage Customer documentation and data systems in relation to Customer project ensure that all
  • migration and management of such data systems are carried out in an efficient and timely manner in accordance with all applicable timelines
  • To manage all relevant change management processes with all relevant stakeholders to ensure the smooth implementation of and transition to new processes in accordance with Customer project.

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CMMI Level 5