Proven experience with the following:
- Configuration of the Salesforce platform utilizing Declarative tools such as workflow rules, process builders & flows.
- Configuration of Vlocity platform utilizing native Vlocity platform tools.
- Ability to identify best practice with respect to implementation of customization v/s configuration.
- Knowledge of building secure applications on the Salesforce platform when implementing customization solutions.
- Experience working building and configuring Apps using Salesforce App Builder as well as working experience in Salesforce Lightning.
- Experience with Salesforce Data Loader or similar ETL tools and Salesforce CLI.
- One to two years of hands-on experience configuring Vlocity (Salesforce Industries) solutions utilizing tools such as Omniscript & Dataraptor.
- Three to five years of overall experience on the Salesforce platform with configuration and customization of the solution for Sales, Service or Health Cloud.
- Good understanding of Sales and Service Cloud Out-of-the-box capabilities and functions.
- API knowledge and experience – REST or SOAP integration with Salesforce.
- Experience in a complex, medium-large Enterprise CRM projects as a Salesforce Developer or Administrator with multiple internal/external system integrations.
- Either a Salesforce Platform Developer or Vlocity certification is required to demonstrate commitment to the platform.
- Critical Thinking – The candidate must have the ability to analyze complex issues and demonstrate the ability to comprehend complex processes and workflows.
- Flexibility – The candidate must have the ability to direct or assist as needed to complete their objectives. Overnight deployments will be required.
- Resilience – The candidate should possess the ability to overcome challenges and remain focused on deliverables.
- Interpersonal Skills – The candidate should possess strong interpersonal skills and the ability to interface with many different personality types to complete objectives, as well as form positive working relationships with team members.
- Research – The candidate must be capable of self-driven research where needed.
- Highly motivated / self-starter – The candidate must be a self-starter, experience establishing priorities, delivering results and meeting deadlines