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L1 Technical Support Executive

Dec 5, 2022

Job Description

Job Role:
Support Executive - L1 Techncial
Experience:
1-3 yrs
Work Location:
Thiruvanthapuram
Skills required:

1-3 Years if experience in L1-Helpdesk, L1- Remote support
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on administration experience with Windows10, Windows Server 2012 and Windows Server 2016
• Good Communication skills required
• Good working knowledge of Outlook configuration, Active Directory, DNS and  DHCP
• Experience in Zendesk ticketing tool
• Should have hands on experience in Active Directory Object management
• Should have basic knowledge on Bitlocker management
• Good communication skills is a must

Qualification Required:
Any Graduation
Job Responsibilities:

Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals
• Should be flexible with shifts

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