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About the Client

Ontario Parks Reservation and Registration Service (PRRS) manages a total of 340 parks covering roughly 8.2 million hectares of land in Ontario, allowing campers to make site reservations through the Internet, call centre, or at the park. Similar to a hotel / hospitality business, the PRRS includes an internet interface (i.e. online reservations, online store), on-site Point of Sale, operation of the reservations call center, the solution help desk for staff, computer hardware & software, and telecommunications infrastructure at all park locations.

About the Project

Ministry of Natural Resources and Forestry of Ontario selected Speridian as the Solution Provider to modernize the Enterprise Architecture for Ontario Parks’ Registration and Reservation Service (PRRS).  The Business Consulting Team led Ontario Parks’ business and IT Stakeholders to modernize the Business, Application, Information, and Security Architectures. 

The Ministry of Natural Resources and Forestry was looking for new ways to capture and convey Ontario Parks business’ vision and redefine all their services and business processes. This would enable them to best align with the latest Industry and Government of Ontario’s Information Technologies Standards (GO-ITS) to ensure Ontario Parks is ready for their future business & IT solution. This iteration of the Parks Reservation and Registration Service would support all three of the Ontario Government IT Strategy’s key priorities:

  • Digital Public Services – Mobile-responsive web-enabled technology with a user-centric approach to solution design and improve customer experience.
  • Business Innovation – Ontario Parks’ business practices and related policies to identify opportunities for streamlining processes and increasing efficiency.
  • Information Assets – Ensure all decisions related to the future direction of the PRRS are well researched and evidence-based. 

Key Deliverables

Speridian ‘s consultants engaged with the respective stakeholders to develop a comprehensive Business Architecture, Business Processes & Policies. The overall Application & Information Architecture was created using TOGAF methodologies and the Zachman Framework Reference Models. The new Enterprise Architecture for Ontario Parks was approved by the Provincial Government last December after successful rounds of reviews by Senior board members.

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