OVERVIEW

Speridian is an Oracle Platinum Partner with an excellent track record of implementing Oracle CX Cloud solutions for sales, service, marketing, policy automation and more. With over 200 successful implementations around the globe to our credit we leverage our onshore/offshore resources to be the world's genuine 1-stop shop for CX, OPA, CRM, and Systems Integration. Our client base spans a large variety of industry sectors, from Healthcare, Retail, and Manufacturing, through to Hospitality, Real Estate, Transportation and the Public Sector. Recognized for our domain expertise and cross-pillar CX capabilities - Service, Sales, Marketing, BI - we are helping our clients modernize and migrate towards the Cloud, while ring-fencing their ERP, CRM, and HR investment.


OFFERINGS

SERVICE CLOUD

Engage and please customers using Oracle Service Cloud (RightNow CRM). Speridian's solutions can empower you to exceed your sales goals by providing exceptional service to your customers. The two go hand-in-hand and has turned out to be the key differentiator that makes a business stand out in the crowd. Customer retention and acquisition are driven by providing an optimal customer experience across all channels. Leveraging Oracle Cloud solutions, Speridian has implemented comprehensive solutions that help provide exceptional service and exceed sales goals. We have a long track record of implementing Contact Center, Knowledge Management, FAQ, chat, and co-browse solutions, which we seamlessly combine with Incident Management, Agent Desktop, Customer Self-Service, and Telephony integrations. Our ready-built Insurance, Warranty, and Mobility products are market leading industry solutions.

SALES CLOUD

Today's selling organizations face unprecedented competition as well as demands from both company executives and shareholders to achieve higher levels of effectiveness and increased performance. Oracle Sales Cloud delivers a wide range of functionality purpose-built to address all of these needs, allowing sales executives, managers, reps and operations to be more successful. Speridian configures Sales Cloud to meet your specific business needs. Today's business environment is fast-paced and dynamic. Selling organizations need to stay ahead of the competition and react quickly to unexpected changes. Our solutions provide comprehensive out-of-the-box functionality.

MARKETING CLOUD

If delivering better results and improved marketing ROI are among your company goals, you are at the right place. Speridian focuses on helping your organization utilize modern marketing solutions for demand generation. The goal is to deploy a complete platform that finds, nurtures and retains the most ideal and profitable customers to grow the business by swiftly turning customers into advocates. By deploying Oracle Marketing Cloud, you can rely on the only proven enterprise suite with integrated marketing automation, content marketing and social marketing for enterprise B2B and B2C.

TRANSFORM INFORMATION TO KNOWLEDGE

Mergers, restructuring and budget cuts lead to consolidation of Contact Centers and reduced staffing. In spite of these challenges, organizations are asked to ensure consistency and deliver the same level of service with fewer resources. Using Oracle's technology for Knowledge Management (KM), organizations gain centralized intelligence with tangible assets. These tangible repositories help to improve the agent's performance and minimize training and call resolution time.


THE CLIENTS SPEAK

"It was a perfect decision for us in choosing Speridian to implement our CRM initiative."

"Team Speridian was strongly recommended by Oracle for implementation of RightNow. We had a very ambitious target of few weeks for implementation.

It was a perfect decision for us in choosing Speridian to implement our CRM initiative. The implementation team at Speridian was highly motivated and customer-focused and very competent. I especially liked the ownership taken by the team in resolving issues - relating to either Oracle Service Cloud, or business logic or integration. The collaboration was very smooth due to which the initiative could go-live on time even with aggressive deadline."


Manish Saini VP - Ecommerce | Ferns N Petals Pvt. Ltd.


CMMI Level 5