OVERVIEW

Customer care organizations are under constant pressure to provide exceptional service to customers. Strategically implemented customer-centric initiatives with a strong focus on service excellence can enhance the customer experience, reduce service and support costs and increase the customer bottom line. Speridian's Oracle Service Cloud solutions are designed to provide a seamless multichannel customer experience across Web, mobile, social media, chat and direct interaction channels from phone calls to in-store service. Businesses and Public Sector organizations can now differentiate their brand by developing lasting, profitable relationships through exceptional, personalized and secure customer service experiences. Speridian understands that indulging customers with such an experience through each touch point is the only sustainable differentiator that can help you acquire and retain them.


OFFERINGS

PROFESSIONAL SERVICES

  • Oracle Service Cloud CX Implementation — Service, Sales and Marketing Modules
  • Agent Desktop Configuration
  • Customer Portal Configuration and Customization
  • Custom Application Development on Agent Console using .NET Add-ins
  • Business Process Automations and Analytics
  • Custom Application Development on Customer Portal

INTEGRATION AND DATA MIGRATION

  • Integration with External Applications Including Hosted and Cloud CRM, Healthcare, EBS, etc.
  • Social Community Integration
  • Data Import/Export, Batch Jobs
  • Web Service Integration
  • CTI Integration

UPGRADE AND SUPPORT SERVICES

  • Upgrade from Classic, CP1, CP2 to CP3 Customer Portal Framework
  • Migrate Custom Tables/Functionality into Custom Object Model Modification for Forward Compatibility
  • Administration, Maintenance and Support of Oracle Service Cloud CX and Oracle Service Cloud CX Integrations with External Applications

SPERIDIAN'S Oracle Service Cloud INNOVATION

311 SOLUTIONS

  • Open311 is an evolution of the phone-based 911 systems that many cities in North America offer.
  • Open311 provides open communication with public services and local government for non-emergency issues.

FIELD SERVICE MOBILE APP

  • Custom-built mobile application for field service agents/technicians.
  • Technicians visit customers' homes for repair, request necessary parts, obtain management approval through Chat for replacements, generate an invoice and process customer payment.

INTEGRATIONS AND MIGRATIONS

  • Inquira — Siebel — Oracle Service Cloud Integration
  • Oracle Service Cloud EBS Integration
  • Oracle Service Cloud — Facet Integration

Alfresco-Oracle Service Cloud Connector

  • Speridian has launched a new app – the "Alfresco-Oracle Service Cloud Connector" - in the Oracle Cloud Marketplace. Our Alfresco Connector app seamlessly integrates the Oracle Service Cloud application with Alfresco Enterprise Content Management system, thereby saving valuable cloud storage space and enabling easy document sharing, versioning and collaboration between business users. The app has been listed in the Oracle Cloud Marketplace for Oracle customers.

    Watch the video below

THE SPERIDIAN ADVANTAGE

Speridian is a leading systems integrator focusing on Contact Center CRM solutions:

  • Unparalleled CRM Experience — Numerous implementations around the world.
  • Highly Experienced Resources — Our CRM consultants have executed 200+ professional services projects and are integration experts. Our consultants gained experience in Oracle Service Cloud prior to the Oracle acquisition.
  • Oracle Platinum Partner — One of the few partners Specialized in Oracle Oracle Service Cloud CX Cloud Service.
  • Collaborative Approach — Focus on joint application development and user adoption.
  • Long-term Relationships — Build long-term relationships with clients, supporting them for analysis, implementation, support and execution; define CRM road map; migrate from on-premise solution to Cloud.
  • Adaptive and Agile — Proactive management of changing customer environments, business needs and CRM trends; flexible operating models for project execution.

Alfresco-Oracle Service Cloud Connector Overview Video


CMMI Level 5