The Challenge
As government agencies are grappling with the spread of coronavirus (COVID–19) and individuals exposed, Speridian has stepped in to provide timely community solutions to help resolve this critical challenge. Speridian’s COVID-19 emergency readiness solutions empowers federal, state and local agencies managing the coronavirus epidemic by enabling automated, quick deployments.
This crisis will require new ways of thinking, working, and collaborating. We’re in the forefront of solving mission-critical operations of our clients, working swiftly and tirelessly with our partners and internal associates, to help government agencies protect the wellbeing of our people and our communities. Learn more about how our expertise can support your toughest challenges during this period.
More Solutions
Speridian GOV CX is a suite of community solutions built specifically for governments to engage directly with citizens while easily addressing community issues. Citizens can easily track the progress of service requests in your customizable portal via the web or a mobile device, and engage with other citizens on the local news feed, information on events, and supporting local businesses. GOV CX enables the following for local government entities:
Citizen Engagement
- Engage and interact with citizens through their channels
- Email Marketing integration to share important news
- Community forums for citizens, allowing you to moderate relevant topics
“Always On” Government
- Facilitate fast-paced technology changes that keep up with demand
- High security standards, ensuring citizens their personal data won’t fall into the wrong hands
- Access when/where you need it via multi-platform support
Data-Driven Service and Insights
- Leverage open and big data sources to provide transparency to your citizens
- Increase insightful analytics and reports delivered your way
- Empower internal stakeholders with actionable data limited to their department
Features of Speridian’s Volunteer Management System:
- Volunteer Portal & Mobile App
- Events & Attendance Management
- Training & Performance Management
- Field Work & Home Visits
GOV CX Benefits
Customized Website
Completely customizable omni-channel platform supporting all major modes of citizen interaction
Knowledge Base Articles
Enable relevant content to be incorporated into citizen interactions for faster issue resolution
Service Request Management
Citizens can easily submit service requests via the web or mobile device
Social Media Monitoring
Monitor relevant social media posts across 3000+ social media channels
Enhanced Agent Experience and Dashboard
Enable agents to field inquiries across all channels delivering accurate resolutions or referrals
Surveys
Gauge citizen interest in services and receive feedback on how they can be improved
Get Started.
Together, we can help your business grow with our industry leading technology solutions and services.
