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Today’s customer has the power to decide if your organization will succeed or fail. When engaging with brands, customers want personalized experiences across every touchpoint, expecting to interact with organizations at their ease and comfort. These kinds of experiences can only be provided with the latest tools for connecting customer data with experiences on the web or mobile platforms.

First impressions count. When every interaction that a customer has with your brand defines the customer experience (CX), your organization requires technologies that seamlessly move between websites, mobile devices, social media, and in-person communications.

Speridian helps organizations streamline the CX journey across channels and functions. Our approach goes beyond traditional customer service by offering leading-edge technology and decades of expertise to help organizations elevate customer experience.

We offer a full-range of Customer Experience Solutions

Our Expertise

Advisory Services

Are CRM technology challenges affecting your organization? It only takes 30-minutes with one of Speridian’s CX experts to build a customized roadmap.

A complimentary, virtual session with one of our CX experts can help you with any of the following:

  • Quick solutions to common issues with your CRM.
  • Best practices for common business requirements.
  • Determine scope to solve your issue if 30-minutes isn’t enough time.
  • Reporting and Business Intelligence
  • Other issues you need help with, just ask!

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Buiness Solutions

Speridian’s team of experts has helped hundreds of global brands take customer experience to the next level. We understand the challenges that come with implementing change, and we’ll meet them with smart plans, flawless integrations, and experienced service and support. Let us optimize the performance and profitability of your customer experience with these invaluable support services:

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Managed Services

We have almost 20 years of experience implementing and maintaining CX (instances) at a fraction of the cost you might expect. Our unmatched depth of knowledge and insight into your organization can provide the support and maintenance that perfectly fits your needs today, tomorrow, and into the future.

A proactive maintenance approach makes certain that we detect and solve any problems quickly. Our team will ensure that your technology solutions run optimally, predictably, all while keeping your critical data safe and secure. As a result, your organization will achieve better value for every dollar spent.

 

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Industry Solutions

Our cross-industry expertise helps our clients innovate and adapt to the new realities of business and technology. Let our team of experts introduce you to world-class technology solutions that fit your unique business needs and help you achieve industry-specific objectives.

Speridian understands the opportunities and challenges facing clients in the following industries:

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Enterprise Technology

When technology and data drive every aspect of your organization but remain increasingly complex, get help from our team of experts who know technology better than anyone else. Take advantage of what next-generation technology offers to enhance business agility, increase productivity, engage customers, lower costs, enhance security, and remove the inefficiencies of legacy systems. 

Speridian offers services and solutions from leading-edge cloud and on-premise providers including Salesforce and Oracle. Through our exclusive partnerships, we can help you accelerate the adoption of new technologies with end-to-end services, including consulting, implementation, managed services, and support.

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Speridian Advantage

A partnership with clients to achieve strategic business goals

Decades of experience delivering service excellence
Certified partners with Salesforce and Oracle
Customer experience solutions that pay for itself

Application Development in Action

Insights

A Northeast Healthcare Insurer Elevates Customer Relationship Management with Salesforce Lightning
A Northeast Healthcare Insurer Elevates Customer Relationship Management with Salesforce Lightning

Our client is a not-for-profit organization that provides a range of health insurance and related products to more than 365,000 members primarily in western New York.

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Related Solutions

Customer Experience Advisory Services

Salesforce

Oracle

Let’s talk about your Customer Experience goals.