Our solutions offer a platform to manage seamless, consistent and engaging customer journeys across all touchpoints. This includes Marketing features, clubbed with Sales and Service capabilities for Customers.
- Customer/Corporate 360
- Banking Services
- Campaign Automation
- Analytical Solution
- Mobility-field Agents
- Sales Force Automation
Provides 360-degree information of Customer including summary view of all related information. Branch Staff and Call center agents would not be required to refer various Core applications to get up-to-date Customer Account details\Transactions.
Sales Force Automation
One stop Platform to all Customer Service needs. Branch Staff and Call center agents would not be required to refer various Core applications to get up-to-date Customer Account details\Transactions.
Maker-Checker validation. Helps validate the User data prior to processing the Request.
Alert Notifications to Users to inform about tasks assigned. In order to keep the End users informed about the tasks assigned to them, finalign system notifies the User about the pending task.
End to End Integration with all Core Systems. Finalign Integration with Core systems reduces the User Load to refer\ Login to multiple application to process a request.
Escalations for tasks overshooting SLA’s. To make sure the Customer is serviced within the Promised timeframe, finalign maintains SLA’s and Escalation Matrix in its Master Data.
Validation of Customer History. All history of Customer Account and Transactions is available in finalign on the Customer 360˚, which enables the User to provide efficient Customer support or Pitch a Sale.
Increase in Productivity\ Efficiency of Sales and Call Center teams. Management has now full insight of Customer Data 360 and new Leads / Opportunities created
Increase in Number of Customer. Multiple Marketing Campaigns are launched daily by target segmentation, which adds new customer increase for bank.
Significant Increase in Loans and Credit Cards. Customers who are eligible for more products like loans and credit card are been targeted by dynamic campaigns.
Multiple Channels are now targeted
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