In 2025, enterprises can no longer afford fragmented, reactive support models for critical business applications. As businesses increasingly rely on Oracle Fusion Cloud to manage finance, supply chain, human capital, and customer engagement functions, unified and future-ready support becomes essential. With every module closely interconnected, organizations need proactive, strategic services to unlock the platform’s full value.
That’s where Speridian Technologies delivers a decisive advantage—through its robust Application Managed Services (AMS) for Oracle Fusion ERP and CX. With over 20 years of Oracle expertise and a global AMS framework, Speridian empowers enterprises to go beyond issue resolution and achieve continuous innovation.
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The Challenge: Complexity Across Oracle’s Cloud Stack
Oracle Fusion Cloud is evolving at a rapid pace. With the rollout of Redwood UX as the new standard interface—bringing with it a rearchitected design system, embedded AI features, and tighter cross-functional integration—staying aligned requires more than traditional IT support. It calls for proactive platform stewardship and close coordination with Oracle’s quarterly release cycle.
It demands strategic lifecycle management across a platform where back-office and front-end systems are deeply interdependent. A delay in patching financial modules can disrupt supply chain accuracy. A misconfigured service workflow can ripple into loyalty and retention metrics.
A Nucleus Research study found that a global data science company implementing Oracle Analytics reported a 48% ROI, recovered costs in just 2.7 years, and reduced query development time by 80% (Nucleus Research, 2023). These gains depend heavily on expert-managed application support. That’s exactly what Speridian delivers—comprehensive, proactive AMS tailored to Oracle’s evolving ecosystem.
Speridian’s Oracle Fusion Expertise
With over two decades of Oracle experience, Speridian provides functional and technical coverage across the full Oracle Fusion suite—structured under two major domains:
- ERP (Enterprise Resource Planning): Financials, Supply Chain Management (SCM), Enterprise Performance Management (EPM), and Human Capital Management (HCM)
- CX (Customer Experience): Sales, Service, Marketing, and Loyalty modules
Our AMS offerings span these integrated layers with a unified delivery model designed for agility, compliance, and operational resilience.
Speridian’s AMS for Oracle Fusion includes:
- 24×7 application support and monitoring
- RPA-enabled automation testing for quarterly patch updates
- Redwood UX enablement across modules
- Governance-driven ticket resolution (L1–L3) via JIRA
- Release and change management aligned with Oracle’s cadence
- Integration, compliance, and performance oversight
- Role-based training, enablement, and stakeholder reviews
Speridian’s flexible engagement models—fully managed, co-managed, or hybrid—allow clients to scale support without compromising control.
Measurable Impact
A second Nucleus Research study shows that an investment bank implementing Oracle Fusion Data Intelligence achieved a 641% ROI and $1.12 million in annual savings while reducing internal ticket volume by 50% (Nucleus Research, 2024).
Speridian’s AMS model is designed to drive similar outcomes by aligning with Oracle’s roadmap, reducing operational friction, and enabling insight-driven decision-making across both ERP and CX environments.
Why It Matters Now
By 2025, Oracle’s Redwood UX will become the standard across all Fusion modules. This shift brings AI-infused design, intelligent recommendations, and contextual automation to the forefront. Organizations that delay Redwood adoption risk falling out of sync with quarterly updates, facing compatibility issues, or encountering user resistance to outdated interfaces.
More broadly, the true value of Oracle Fusion lies in the integration between its layers. Whether you’re reconciling financial data, forecasting demand, or managing omnichannel service requests, your business depends on systems that work together seamlessly.
With Speridian’s Oracle Fusion AMS, you gain:
- Reduced operational costs through automation
- Increased system uptime and performance
- Redwood-compliant, AI-enhanced user experiences
- Strategic alignment with Oracle’s evolving standards
- MEA-specific governance and L1 native-language support
Final Thoughts
In today’s hyper-connected enterprise landscape, point solutions and fragmented support models no longer suffice. Organizations need a trusted partner who understands both the architecture and ambition of Oracle Fusion Cloud.
With its award-winning AMS delivery model, regional depth, and commitment to innovation, Speridian stands ready to help enterprises optimize their Oracle investment—across Finance, CX, and beyond.
If you would like more information, please reach out to our team now!
