You would be hard-pressed to find a field in the world that is more strictly regulated than the medical industry, and the same goes for the medical devices at the industry’s core.
Choosing the right field service management solution is an important decision whether you are looking
to save your business time and money, affect your customers’ satisfaction, or both. You need to make sure your field service management solution has all the right features to enable success.
Field services is fundamentally a people-oriented business consisting of field technicians, also known as field service engineers or field force, that perform services for your customers at their location. Field service management is the process of coordinating all of the operations conducted by a Field Service organization, such as scheduling service, dispatching technicians, tracking job status, invoicing, and billing.
Many service providers and manufacturers find redundant and sometime manual warranty processes challenging. Few recognize that the benefits that can be gained through optimization of their warranty management systems. Traditionally, Warranty Management Systems are clunky and inefficient because they are assembled piecemeal over time. These systems tend to be plagued by fragmented communication and manually intensive administrative tasks—making them both costly to maintain and low-performing.