About the Client
iRobot, the leading global consumer robot company, was founded in 1990 by Massachusetts Institute of Technology roboticists with the vision of making practical robots a reality. iRobot has sold more than 20 million robots worldwide, including the award-winning Roomba® Vacuuming Robot and the Braava® family of mopping robots. Their mission is to design and build robots that empower people to do more both inside and outside of the home.
About the Project
iRobot has implemented Oracle Policy Automation and Oracle Service Cloud functionalities to provide a superior customer service platform for its product support tools in the US and UK markets. Speridian consultants have been engaged to enhance and deploy working OPA rulebases created for the US and the UK markets into Customer Portal and Agent Desktop.
Speridian will provide a team of experts to analyze, design, implement and integrate OPA rulebases. The Solution Architecture of the Customer Portal is based on iRobot’s existing OPA/OSvC solution framework. Speridian will enhance this framework with OPA deployment into Agent Desktop.
- Modification of Spain and US rulebases & Integration into Customer Portal
- Translation of Spain rulebase into UK English & Integration into Customer Portal
- Multi-language Agent Desktop Integration
- Test & deploy completed Agent Desktop flow
- Completion of OPA rulebase
- UAT Support