The client is a leading logistics Services Company in Singapore, operating logistics facilities in many countries in the APAC region. The company is also one of the pioneers in the supply chain & logistics service industry.
The client needed a comprehensive and robust CRM Solution to empower their sales process. Oracle Sales cloud was chosen to be the ideal, innovative, and proven sales solution for the sales process transformation.
Speridian successfully enabled the complete sales process transformation of the client, leveraging its Cloud Deployment Methodology and COE to implement this solution for the client.
The solution includes all the major functionalities of Sales Cloud, empowering them to create more opportunities to transform their business and drive efficiencies into their sales teams.
In addition to the standard functions Speridian also enabled customizations, tailoring the solution to meet the unique needs of the client. One such customization includes generation of quotation, agreement and addendum reference numbers.
Major functionalities implemented
- Account Management
- Contact Management
- Opportunity Management
- Lead Management
- Automated Lead Assignment
- Oracle Social Network(Internal and External)
- Customer Relationship Management for MS Outlook
- Customer 360° view
- Reports and Dashboards