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Oracle Service Cloud customer portal is customized to handle the requests from consultants/owners. The portal streamlined the business operations by ensuring smooth and fast customer service through the implementation of cloud based Customer Portal, Knowledge Base and online payment mechanism.

Some of the features of the solutions are:

  • Document Requirements Management
    • Integration with external systems like EBS, Sharepoint and SMS gateway
    • A highly intuitive and eye-catching portal for consultants/plot owners
    • Capability to upload files up to 500 Mb size by integration with Sharepoint
    • Configurable document requirements to enable frequent updates
    • Defined approval matrix for each type of services
    • Integration with payment gateway and Oracle EBS to facilitate real time invoice/receipt creation
    • Personal Document library for consultants to maintain their documents.
    • Knowledgebase articles and video library for consultants

Key Challenges:

  • Contractors/Owners needed to visit office to submit requests
  • Plot information and customer information were captured in different systems
  • Large turn-around time due to operational difficulties


Benefits:

  • All development related submissions became online.
  • Improved customer satisfaction
  • Enhanced analytics and all-round view on all development activities
  • Transformation from hardcopy documents to a complete online solution
  • Better turnaround time and increased customer satisfaction
  • Informative and eye-catching dashboards
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