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The ultimate guide to efficient Field Service Management

The ultimate guide to efficient Field Service Management

Field services is fundamentally a people-oriented business consisting of field technicians, also known as field service engineers or field force, that perform services for your customers at their location. Field service management is the process of coordinating all of the operations conducted by a Field Service organization, such as scheduling service, dispatching technicians, tracking job status, invoicing, and billing.

Managing Digital Evidence: From Case Management to the Courtroom

Managing Digital Evidence: From Case Management to the Courtroom

In the digital era, the role of digital evidence in judicial proceedings has become increasingly critical. With the surge of digital content—from emails and posts from social media to video recordings from police body cameras and mobile phones from witnesses—district...
How Slack-First Customer 360 Maximizes Your Work Productivity

How Slack-First Customer 360 Maximizes Your Work Productivity

Salesforce, the global CRM leader, recently acquired Slack to incorporate the power of Slack with Salesforce customer 360 to allow teams to connect and get tasks completed efficiently. Nine out of ten businesses are strategizing to offer remote and onsite work in the...