The Challenge

Warranty management systems grow as product lines are expanded, new dealer channels are added, and manufacturing is diversified. These gradual enhancements can result in fragmented communication, which decreases efficiency and customer satisfaction.

Are you facing some of these challenges in your current warranty process? 

Too many fragmented emails

and phone calls with dealers or customers

Human-dependent processes

that are inefficient and/or cumbersome to use

Core data systems not working well together

(ERP, CRM, PLM, Mobile Field Services)

Unable to verify information,

often forcing companies to pay on fraudulent and invalid claims

Information not immediately

shared across the product development value chain

Risk of under or over-budgeting

for warranty payouts due to inaccurate forecasts

Cost and time

to implement new solutions are overwhelming

Our Solution

In the world of today’s competitive landscape Warranty and Customer Service responsiveness is a key critical success factor. In many cases companies have lost the ability to meet their client’s service expectations and thus open the door to competition.

Warranty Nexus streamlines these workflows and connects critical parties in the warranty management lifecycle. In doing so, it acts as a centralized hub to process, communicate, inform, and gain intelligence that is crucial in improving product quality and customer experience.

Warranty Nexus provides a single, comprehensive framework to integrate the warranty management lifecycle into a simple, cost effective and user-friendly environment.

Our ROI

Streamline Processes

18%

Reduced claim lifecycle

  • Reduce phone calls and emails
  • Reduce response times
  • Actionable reporting

Automate Your Workflows

0

Duplicate Cases

  • Eliminate costly escalations
  • Eliminate unnecessary service tech “go-backs”
  • Eliminated unnecessary service tech reporting
  • Empower your limited resources to accomplish more

Increase Profit

20%

Added to your bottom line

  • Increase in claims without increasing costs
  • Reducing or eliminating shipping costs
  • More accurate and complete reporting for audit, finance, marketing, and product support

Warranty Nexus Benefits

Avoid missing claims

through the automatic notification to service personnel when defective items are under supplier warranty.

Minimize settlement delays

with easy access to part-specific and context-specific claims rules, terms and conditions, claim forms, part-return instructions and pre-printed return shipping labels.

Ensure service orders

are fulfilled by service partners and increase overall collaboration.

Streamline data entry

by quickly and easily creating supplier recovery claims from customer warranty claims, including those fulfilled by third parties.

Achieve faster recovery times

through flexible status tracking that enables fast, clear communication between the service organization and supplier.

Eliminate errors and omissions

that might delay cash settlement by streamlining claim submission, status monitoring, dispute resolution, and part replacements.

Detect fraud

with automated reporting of erroneous claim submissions, supplier issues and quality issues.

Compatible with Core Systems

and seamlessly integrate and gain new functionality with Oracle, Salesforce, SAP, and other core systems.

Process Automation

by including only necessary information in your workflow, reducing redundancies and increasing productivity.

Real-Time Analysis

with the ability to track trends and identify weak links in your process to improve quality and customer service.

Knowledge Base

self-serve by publishing instructional videos, schematics, PDF’s and supportive documentation to save you and your partners valuable time.

Self-Service Portals

empower business partners and customers to self-serve, relieving your company of handling cumbersome tasks.

OUR PROCESS

Analyze

Our business analysis team will ensure your existing processes are mapped and defined.

Optimize

Our technical design team will serve to optimize your processes with Warranty Nexus components and new development.

Grow

Our customer success team is exclusively focused on helping your business succeed and grow.

WARRANTY NEXUS USE CASES

Infographic

 

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Case Study

 

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Case Study

 

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Brochure

 

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See our Software in Action