According to PwC’s Future of CX report, 73% of survey respondents say customer experience is an important factor in their purchasing decision, yet the same respondents believe only 49% of U.S. companies offer good customer experiences.
There is a change in business today…while debits and credits and transactional accuracy are important to business success, they are no longer the drivers of best practices.
Modern Customer Experience is the place to learn, prepare, and get inspired for the next wave in customer experience innovation.
