Salesforce, the global CRM leader, recently acquired Slack to incorporate the power of Slack with Salesforce customer 360 to allow teams to connect and get tasks completed efficiently. Nine out of ten businesses are strategizing to offer remote and onsite work in the...
Digital transformation in healthcare has helped millions of patients worldwide by enabling institutions to provide better care and service. This considerable change is occurring at the intersection of two concurrent developments: the increasing use of internet-based...
As modern and innovative technology continues to evolve and change the way companies do business, software outsourcing has played a significant role and grown in popularity. Many companies utilize technology to increase profits and produce high-quality products. As...
When your customers have issues with a service or product, a swift response by your organization to complaints is expected. Research reveals 70% of customers say they will support an organization that delivers great customer service, so responding quickly to customer...
80% of customers believe that their brand experience is as important as the products they buy. To create a unified and seamless journey for customers, B2B and B2C companies need to optimize internal and external channels, and Salesforce Customer 360 helps to do just...