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Customer Experience

The Top Features of Salesforce Case Management

The Top Features of Salesforce Case Management

When your customers have issues with a service or product, a swift response by your organization to complaints is expected. Research reveals 70% of customers say they will support an organization that delivers great customer service, so responding quickly to customer...
Salesforce Customer 360: The Complete Guide

Salesforce Customer 360: The Complete Guide

80% of customers believe that their brand experience is as important as the products they buy. To create a unified and seamless journey for customers, B2B and B2C companies need to optimize internal and external channels, and Salesforce Customer 360 helps to do just...
The Value of Customer-Centricity

The Value of Customer-Centricity

According to PwC’s Future of CX report, 73% of survey respondents say customer experience is an important factor in their purchasing decision, yet the same respondents believe only 49% of U.S. companies offer good customer experiences.

Modernize Customer Experience (CX)

Modernize Customer Experience (CX)

Modernize Customer Experience (CX) Deliver personalized, connected experiences across the customer lifecycle using AI-Driven Recommendations, Advanced Machine Learning and Predictive Analytics – to build enduring customer relationships, secure lifetime customer...