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Customer Experience

How Slack-First Customer 360 Maximizes Your Work Productivity

How Slack-First Customer 360 Maximizes Your Work Productivity

Salesforce, the global CRM leader, recently acquired Slack to incorporate the power of Slack with Salesforce customer 360 to allow teams to connect and get tasks completed efficiently. Nine out of ten businesses are strategizing to offer remote and onsite work in the...
How Digital Transformation in healthcare has developed in 2022

How Digital Transformation in healthcare has developed in 2022

Digital transformation in healthcare has helped millions of patients worldwide by enabling institutions to provide better care and service. This considerable change is occurring at the intersection of two concurrent developments: the increasing use of internet-based...
The Top Features of Salesforce Case Management

The Top Features of Salesforce Case Management

When your customers have issues with a service or product, a swift response by your organization to complaints is expected. Research reveals 70% of customers say they will support an organization that delivers great customer service, so responding quickly to customer...
Salesforce Customer 360: The Complete Guide

Salesforce Customer 360: The Complete Guide

80% of customers believe that their brand experience is as important as the products they buy. To create a unified and seamless journey for customers, B2B and B2C companies need to optimize internal and external channels, and Salesforce Customer 360 helps to do just...