Enterprises across the MEA region investing in Oracle Fusion Cloud are not just seeking system stability—they’re aiming for resilience, innovation, and measurable business impact. But without the right support model, these outcomes remain aspirational. That’s where Speridian’s AI-powered Application Managed Services (AMS) make the difference.
More than just break-fix support, Speridian’s AMS for Oracle Fusion ERP and CX brings together intelligent automation, AI-driven insights, and domain-driven governance to deliver continuous optimization, innovation enablement, and cost efficiency. From quarterly patch management to Redwood UX modernization, we help clients unlock the full ROI potential of their Oracle Fusion Cloud investments.
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The Challenge: Complexity Within Oracle Fusion Cloud
Oracle Fusion Cloud unifies functions across finance, supply chain, HR, and CX—but this integration creates tight interdependencies. A minor lag in one area can ripple across others, hampering performance and business agility. Managing this environment manually is not only resource-intensive but prone to delays and errors.
That’s why organizations in the MEA region are turning to AI-enabled AMS to support Oracle Fusion. These services blend automation, observability, and contextual decision support to simplify the complex. Manual oversight is no longer sustainable. Enterprises are now adopting AI-driven AMS to proactively manage, optimize, and future-proof their Oracle environments (Gartner, 2023).
Why Speridian’s AMS Stands Out in the MEA Region
1. Proactive Monitoring with AI & Observability Tools
We integrate with monitoring tools to continuously monitor performance and health across your Oracle landscape. This allows us to detect anomalies early, reduce incident frequency, and maintain SLAs with confidence.
2. RPA-Driven Patch Testing
Quarterly patch updates from Oracle are inevitable—but downtime and disruption are not. We leverage RPA-based automated regression testing aligned to your specific processes, minimizing risks during every Oracle update cycle.
3. Redwood UX Modernization
Speridian offers Redwood strategy advisory, rollout, and enablement, helping clients modernize their UI and align with Oracle’s UX vision—without disrupting core operations.
4. Intelligent Incident & Ticket Management
Our teams leverage robust ticketing systems to deliver end-to-end, SLA-driven incident management—from triage and root cause analysis to timely resolution. L1 onsite support is backed by L2/L3 escalation paths for both functional and technical coverage.
5. Augmented Analytics in Oracle Cloud
Using Oracle’s analytics capabilities, we provide real-time operational insights, whether through out-of-the-box reporting or Oracle FDI. These dashboards help clients monitor usage trends, uncover inefficiencies, and make data-backed decisions across ERP, CX, EPM, SCM and HCM modules.
Tailored for Oracle ERP and CX in the MEA Market
Speridian’s AMS is purpose-built for the Oracle Fusion ecosystem, with functional coverage across:
- Oracle Fusion ERP: AP, AR, GL, Procurement, Inventory, Projects, HCM, EPM (Planning & Budgeting, Financial Consolidation & Close)
- Oracle CX Cloud: Service Cloud, Field Service, Sales, Marketing (Eloqua, Responsys), CPQ, Unity
- Oracle Fusion Data & Integration: Integration Cloud, Digital Assistant, Process Automation
Our MEA governance layer ensures every engagement aligns with regional compliance standards and strategic business goals. Monthly stakeholder reviews drive ongoing value realization.
Final Thoughts: The Future of Oracle AMS Is Intelligent
AI-powered AMS is transforming how enterprises manage Oracle Fusion Cloud—from reactive troubleshooting to strategic enablement. With Speridian, organizations in the MEA region gain a partner that not only stabilizes systems but proactively evolves them through automation, analytics, and modernization.
Speridian’s AMS ensures your Oracle ecosystem is future-ready, secure, and high-performing.
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