Establishing An RPA Center of Excellence
Robotic process automation (RPA) has been helping organizations transform processes for greater speed and efficiency over the last few years. RPA saves organizations time and money by automating repetitive tasks that allow humans to focus on more important work. According to the Deloitte Global RPA Survey, 53% of respondents have already started the RPA journey with 72% expected to increase the use of RPA.
However, success with RPA can easily go off the rails due to end-users not understanding RPA’s value, a lack of governance, or a lack of scaling RPA to manage new challenges. As a result, process failures can erode confidence in what RPA can do for the organization.
To protect an investment in RPA, organizations need to establish a Center of Excellence that brings people together to share the responsibility of monitoring and managing RPA for continued success.
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What is an RPA Center of Excellence?
A Center of Excellence (CoE) is an internal team of stakeholders that determines organization-wide priorities, processes, and governance for its RPA technology. An RPA CoE allows stakeholders to share knowledge, address challenges, and ensure the organization is getting the most ROI from RPA.
An effective CoE can manage and scale RPA in alignment with the organization’s business goals to increase the rewards of implementing RPA and protect its value.
The benefits of an RPA CoE
As reported by Deloitte in its The robots are ready. Are you? Untapped advantage in your digital workforce report, 22% of the organizations surveyed that have implemented RPA are fully supported by an RPA CoE support function.
The additional benefits of an RPA CoE include:
Maintain your RPA success
Organizations can capitalize on the knowledge and best practices collected by the RPA CoE to continue driving success with RPA. With stakeholders working together and identifying the business processes that require improvement, the CoE can determine how to best scale and grow the organization’s RPA investment.
Build RPA trust
The business benefits of RPA are not always clear to end-users which often accounts for the lack of engagement or resistance to RPA. A CoE can be a transparent advocate of RPA by regularly educating end-users on the value of RPA to build trust in the technology.
As with any technology, new developments to improve RPA are likely to occur. An RPA CoE can stay current on the latest innovation to ensure the organization takes advantage of the newest capabilities. Staying up-to-date will also help the organization remain agile and competitive.
Elevate your RPA investment with a Center of Excellence
Robotic process automation is helping organizations reach new levels of success by automating manual tasks and transforming business processes. However, success could be short-lived without an RPA CoE strategy. A Center of Excellence brings people together with RPA CoE roles and responsibilities to protect the investment in RPA. With an RPA CoE, the organization will continue to get the full ROI from RPA after implementation.
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