Companies across all industries are facing challenges responding to customer needs, while working remotely. This powerful solution framework provides a flexible, rapid response to organizations’ needs for remote readiness and customer service continuity.
Register here to join Hanno Hesse, VP of Speridian Business Development, on Tuesday, May 19th at 11:30AM EST/8:30AM PST, to discuss how New York State was able to successfully leverage this framework to rapidly deploy a Coronavirus-focused Crisis Management Hotline. The solution allows agents to take calls from home, accessing the latest up-to-the-minute knowledge as well as providing the ability to offer feedback and propose new knowledge content.
The 30-minute session will cover this simple, repeatable, and cost-effective solution:
Enabling subject matter experts & non-contact center resources to provide sales & customer services remotely:
- Providing virtual infrastructure & cloud-based telephony integration to support remote work.
- Intuitive user interfaces for Subject Matter Experts not familiar with contact center-like scenarios.
Dealing with rapidly evolving knowledge needs and increased uncertainty.
Online customer self-service and reduction of call volumes.
- Omni-channel communication & mobile access.
- Multi-language support.
- Integrated customer service loop from front-end to back-end, and back.
Reliable analytics to gain actionable insights. We look forward to seeing you on this call!