Oracle Archives

New York Department of Tax and Finance selects Speridian to enhance Call Center Functionalities

Jun 21, 2021 | News

Speridian is enhancing the NYDTF’s Contact center using Oracle Service Cloud solution. This call center handles 3 million+ calls for 13 other New York state entities like DOS, DOL, DMV, NYBE etc.

How can Customer Journey Analytics Benefit your organization

Jun 15, 2021 | Blogs

In today’s competitive business world, having a clear understanding of customer journey and how, when, and where customers connect with your brand plays an important role in company growth and business development. Customers demand experiences that are seamless,...

Speridian Signing with Indus Hospital & Health Network (IHHN)

Jun 2, 2021 | News

About the Client Indus Hospital & Health Network (IHHN) is a paperless hospital with a 300-bed tertiary care multidisciplinary premium healthcare facility completely free for all patients. With over a network of 12 hospitals, this flagship hospital has been set up...

Speridian’s solution for Ameriprise wins the best Innovation in Service and Field Service project at the 2020 Oracle Markie Awards

Aug 18, 2020 | News

Watch the news video We are proud to announce that Ameriprise Financial, in partnership with Speridian Technologies, was awarded the coveted Thinker Award for Best Innovation in Service and Field Service project at the 2020 Oracle Markie Awards. Ameriprise helps...

Watch Webinar – Oracle/Speridian Solution in Action: New York State’s Rapid Contact Center Solution for Crisis Response

Apr 20, 2020 | News, Resource

Public Sector agencies are increasingly tasked with rapidly establishing Crisis Hotlines, Support Centers, and Self-Service Knowledge Channels in response to an emergency or crisis. Most recently, this includes the Health, Social, and Economic impacts...

Explore our featured insights