Patient-centered healthcare has become more important in recent years. The global smart healthcare market is estimated to be valued at USD 153.6 billion in 2021, with a compound annual growth rate (CAGR) of 13.3 percent from 2022 to 2030. Healthcare can be managed effectively with a Salesforce Health Cloud data model that changes the focus from medical records management to patient relationships.  

Healthcare providers face numerous challenges in transitioning to an end-to-end, innovative, and connected healthcare system due to the use of old, outdated manual processes. However, this challenge can be addressed with Health Cloud implementation.

What is Salesforce Health Cloud?

Salesforce Health Cloud is an integrated solution that leverages the power of cloud, social, and mobile platforms to provide a system where healthcare providers can access crucial data anytime and on any device.

Is Salesforce Health Cloud an EHR?

An electronic health record (EHR) is a digital representation of a patient’s chart. EHRs is a real-time, patient-centered records management system that makes information easily and securely available to authenticated parties. Traditional EHR software doesn’t offer customer application customization or third-party integrations. However, EHR integration with Salesforce can significantly change a patient’s healthcare journey.

Health Cloud is a secure platform with effortless access to medical and non-clinical health records. It improves the delivery of healthcare by offering actionable forecasting to meet patients’ needs quickly and effectively, leading to better patient outcomes and reduced readmissions.

Salesforce Health Cloud Features

Salesforce Health Cloud allows your organization to meet the needs of patients by offering the following features:

Coordinate post-acute care

Salesforce collects data from different systems for a single point of view of the patient. It gathers data, evaluates pre-clinical and clinical data, as well as identifies potential risks so that physicians can concentrate on reducing readmissions.

Scale member care management

Health Cloud helps scale member care management programs. Member care is improved with the pre-authorization of medications, identity verification, and follow-up.

Personalize contact center interactions

Healthcare providers can use individual case management to customize client care on different channels (mobile, landline, or internet). HIPAA-compliant mobile apps developed on the Salesforce platform facilitate self-service functionality. Everything from scheduling appointments to connecting patients with the appropriate physician is managed through a single console.


Salesforce Health Cloud has changed how healthcare facilities offer care and manage patients. Healthcare providers can deliver high-quality care and manage healthcare services because of the numerous advantages this technology offers in improving patient relationships.

Speridian is a leading Salesforce consulting partner assisting countless healthcare organizations in implementing and reaping the benefits of Salesforce Health Cloud. Our Salesforce-managed services and custom software development can address the needs of your healthcare business to improve the patient’s healthcare journey.

Photo by DocuSign on Unsplash

Related Tag

Related Content

Share This