Salesforce

The Top Features of Salesforce Case Management in 2023

The Top Features of Salesforce Case Management in 2023

When your customers have issues with a service or product, a swift response by your organization to complaints is expected. Research reveals 70% of customers say they will support an organization that delivers great customer service, so responding quickly to customer...
How Salesforce Marketing Cloud Enhances Marketing Processes

How Salesforce Marketing Cloud Enhances Marketing Processes

Marketers say their top three challenges are engaging customers in real-time, creating a cohesive customer journey across platforms, and innovating. Marketers should look for solutions that facilitate meaningful communication with consumers at the right time through...
Salesforce Lead Management Guide

Salesforce Lead Management Guide

According to the Sales Lead Management Association, 80% of all leads generated aren’t followed up on, highlighting a significant gap where businesses can improve. The Salesforce Lead Management system helps businesses to convert more leads into sales, resulting...