Oracle CX Archives

New York Department of Tax and Finance selects Speridian to enhance Call Center Functionalities

Jun 21, 2021 | News

Speridian is enhancing the NYDTF’s Contact center using Oracle Service Cloud solution. This call center handles 3 million+ calls for 13 other New York state entities like DOS, DOL, DMV, NYBE etc.

How can Customer Journey Analytics Benefit your organization

Jun 15, 2021 | Blogs

In today’s competitive business world, having a clear understanding of customer journey and how, when, and where customers connect with your brand plays an important role in company growth and business development. Customers demand experiences that are seamless,...

7 Tips for Improving Your Medical Device Field Operations in 2021

Feb 23, 2021 | Blogs

You would be hard-pressed to find a field in the world that is more strictly regulated than the medical industry, and the same goes for the medical devices at the industry’s core.

Oracle CX for managing campaigns, sales and service of a City

Dec 30, 2020 | Case Study

A new city along the coast of Red Sea in Saudi Arabia chose Oracle E-Business Suite and CX solution to manage its end to process in marketing, sales, service and analytical reports. This cloud-based automation helped its investors to rely a centralised solution for...

Speridian’s solution for Ameriprise wins the best Innovation in Service and Field Service project at the 2020 Oracle Markie Awards

Aug 18, 2020 | News

Watch the news video We are proud to announce that Ameriprise Financial, in partnership with Speridian Technologies, was awarded the coveted Thinker Award for Best Innovation in Service and Field Service project at the 2020 Oracle Markie Awards. Ameriprise helps...

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