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Every interaction that a customer has with your brand defines the customer experience (CX) delivered by your Organization. In today’s world, whether you follow a B2B model, B2C model or a combination of both, delivering a great customer experience is of utmost importance than it was ever before.

Speridian helps organizations in streamlining their CX journey across channels and across functions.

From the instance, a potential customer makes the first contact to the time that customer becomes a loyal brand ambassador, Speridian understands the intricacies specific to your brand and creates a personalized journey for your customer in adherence to your brand values.

As an Oracle platinum partner, Speridian has worked with more than 150 customers across the globe to establish their CX journey and to help them realize the return on their CX investment.

Oracle CX

We offer a full-range of Customer Experience Solutions

Our Services

Oracle CX Cloud

Speridian’s CX Consultants can help to improve end to end customer experience and optimize total cost of ownership TCO. We have robust cloud offerings that provide a 360 degree view of your customers and connecting all your business data across marketing, sales and service aspects

  1. Marketing
  2. Sales
  3. Service
  4. Commerce
  5. CPQ
  6. ICM

 

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Oracle Siebel

With our rich experience in mobile development, we offer:

  • Custom-built mobile applications that allow flexibility of accessing information from anywhere
  • Seamless, native applications across both Android and iOS
  • Mobile apps built for Business-to-Business (B2B), Business-to-Consumer (B2C), or Business-to-Employee (B2E)

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CX Extensions

Before going live with a new application or environment, you need to put it through the ringer. Whether the application was developed by Speridian or a third-party, we:

  • Leverage best-in-class testing tools for manual and automated testing
  • Test for load and user-functionality to ensure the application is ready for go-live
  • Help you avoid crippling outages and data breaches

 

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Managed Services

Speridian uses its “Cloud Care Support” model for maintaining Oracle Cloud CX application

The scope includes the Administration Activities, Application Health Check, Defect Resolutions, Enhancements, User Adoption Check, Site Upgrade Assessment and Support, Quarterly Webinars & Reporting services as described below

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Industry Solutions

Warranty Nexus: Warranty Nexus provides a single, comprehensive framework to integrate the warranty management lifecycle into a simple, cost effective and user-friendly environment (this should link to Warranty Nexus page).

Gov CX: Improved Citizen Interaction and Experience for a Unified Community with Speridian’s Community Solutions

Speridian GOV CX is a suite of community solutions built specifically for governments to engage directly with citizens while easily addressing community issues (this should link to Gov CX page)

Finalign: Secured, flexible, and scalable customer management software & banking solutions.
The solution offers a platform to manage seamless, consistent and engaging customer journeys across all touchpoints. This includes Marketing features, clubbed with Sales and Service capabilities for Customers (this should link to Finalign page)

Orator: Channels chats from multiple sources into a single main interaction dashboard.
The framework provides omni-channel support, multi-chat dashboard, automatic routing, automatic exception and supersive chats

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Speridian Advantage

Technical experts on Oracle, Microsoft, Java/ Open Source, Mobile & other technologies

Strong presence and expertise across major verticals with referenceable customers

Well-versed in Agile and Waterfall, XP, Rational Unified Processes (RUP) and Scrum

Java Center of Excellence (CoE), ensuring quality and shortened development cycles

.Net CoE providing high quality IP by leveraging the latest technology and processes

Application Development in Action

Insights

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Let’s talk about your application development goals.