With every company looking for tools and strategies to engage with customers better, chatbots have become the new wave of customer service. Salesforce chatbots are a great way to increase customer loyalty and improve your conversion rate. They are designed to reduce customer effort, answer questions automatically, and provide information to customers quickly. Salesforce customers can use chatbots in many different ways, including lead gen campaigns or live chats on websites. Here are a few ways in which Salesforce Einstein chatbot helps you improve customer experience.
Improve Customer Satisfaction
Salesforce chatbots enable you to provide better customer service by helping customers find what they need without effort. You can welcome customers with a branded greeting in a chat window and direct them to any online resource. Salesforce users will be able to set up different chatbot responses based on how their clients interact with their business. This customization engages customers and creates personalized experiences as a result. For example, after someone has filled a contact form, the bot may respond with a Salesforce email template asking customers follow-up questions. This will increase the likelihood that leads are nurtured and customer satisfaction improves.
Reduce Customer Waiting Time
Customers today expect instant responses when interacting with businesses online via social media or messaging platforms. Salesforce chatbots automate processes to ensure clients get the information that they need quickly. Customers can also be sent automated emails from your Salesforce chatbot, encouraging them to take the next step in the sales cycle. With Salesforce chatbots you no longer have to worry about customers getting frustrated from waiting on hold or constantly refreshing their inboxes for a response from your company.
Boost Agent Productivity
Business owners spend 20% of their time managing other people. This includes tasks like scheduling meetings and solving problems with employees. By automating repetitive processes sales reps will not just save time but increase productivity. Salesforce chatbots can book meetings at a time that suits the customer and schedule follow-ups. Salesforce chatbot software is equipped to take care of it all seamlessly.
Resolve Support Cases
These chatbots can be programmed to automatically respond and resolve support tickets. Since the bots can answer straightforward questions, customers can ask any number of questions and get a clear understanding of the status of their ticket or even a solution to their problem. For example, if a customer has an issue with your product or service you can set up Salesforce chatbots to resolve these issues for them.
Salesforce chatbots are a great tool for any Salesforce user that wants to elevate their customer experiences. It is one of the most powerful ways to interact with your customers, giving them the information they need when and where they want it.
As your Salesforce consulting partner, Speridian can help you get the most out of your Salesforce investment. Our proven CRM approach to Salesforce.com offers a unique combination of specialized horizontal Salesforce managed services along with vertical expertise, innovation, and solutions. Let us help you maximize your Salesforce effectiveness and investment. Contact Speridian today!