The Benefits of Salesforce Omnichannel Routing
Customer experience has solidified its role as a key differentiator in nearly every industry worldwide for retaining...
The Top Features of Salesforce Case Management
When your customers have issues with a service or product, a swift response by your organization to complaints is...
Salesforce Customer 360: The Complete Guide
80% of customers believe that their brand experience is as important as the products they buy. To create a unified and...
The Future of Salesforce Technology
Salesforce is a cloud-based platform that helps businesses manage customer relationships and create meaningful user...
What is the Salesforce Security model?
Salesforce has grown in popularity and demand in the last several decades and is widely known for salesforce...
Speridian Technologies Join Forces with Eggplant Software
We’re excited to announce that we’ve recently joined forces as a Premier Partner with London (UK) based industry leading software test automation platform provider – Eggplant Software (Formerly: Testplant).
What is Salesforce AppExchange and how does it work?
Introduced in 2005, the Salesforce AppExchange is a large marketplace with over 5,000 third-party applications...
The Top 4 Features of Salesforce Field Service Lightning
Operating a field service business requires managing many components. You are responsible for sending field service...
Is Your Organization Ready for Salesforce Lightning Experience?
Salesforce Lightning Experience is the next-generation software that offers features, functionality, and an improved...
Using Digital Transformation to Build Customer Loyalty
Customer loyalty is increasingly becoming difficult for organizations to preserve. Loyalty from customers means they have strong feelings of support and allegiance to your brand
