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LOS Evolution in Pandemic 2nd Wave

In today’s digital era, every business wants to ensure that customer satisfaction is of foremost importance. Traditional service request triaging process has a lot of manual interventions which leads to operational issues and this can severely affect your customer retention process.

Collections – It’s like Chess

Collections – It’s like Chess

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic. In chess, a blunder is a critically bad move.

The Countdown to SharePoint 2013 End of Life!

The Countdown to SharePoint 2013 End of Life!

SharePoint 2013 is now officially End-of-Life (EOL). This would entail that Microsoft will no longer issue security updates or general support for this version. We’ll discuss how this impacts SharePoint 2013 customers in this blog post and what remedial steps...

Delinkure Mortgage Portfolio Risk Evaluation

Mortgage Portfolio Risk Evaluation   Register Now Sign up to receive a Free Risk Evaluation of your Mortgage Portfolio using Speridian Technologies’ latest product Delinkure. In less than 30 mins we will run you through: The Default Prediction tool and help you...

Taming Delinquency Preventing NPA

TAMING DELINQUENCY, PREVENTING NPA Upcoming Panel Discussion Register Now Wednesday, 16th Dec, 2020 | Time: 3:00 pm (IST) The Indian banking system is beleaguered with non-performing assets (NPAs). Companies must strategize, reimagine and reinvent themselves to...
A Dive Into The 4 Key Types Of Case Work

A Dive Into The 4 Key Types Of Case Work

The term “case management” can have various meanings depending on where you work. For example, a doctor might use it when referring to caring for a patient, whereas a lawyer would say they’re working on a legal proceeding. Additionally, customer...
7 Major Automation Moves To Help Optimize Warranty Management

7 Major Automation Moves To Help Optimize Warranty Management

Many service providers and manufacturers find redundant and sometime manual warranty processes challenging. Few recognize that the benefits that can be gained through optimization of their warranty management systems. Traditionally, Warranty Management Systems are clunky and inefficient because they are assembled piecemeal over time. These systems tend to be plagued by fragmented communication and manually intensive administrative tasks—making them both costly to maintain and low-performing.

Robotic Process Automation tools – Trends to Watch in 2022

Robotic Process Automation tools – Trends to Watch in 2022

Robotic Process Automation tools – Trends to Watch in 2022 The 2020s are the decade where automation will be at the forefront of driving business transformation and performance. Most enterprises will be opting for Robotic Process Automation (RPA) solutions to...
Future Of Automated Collection Services

Future Of Automated Collection Services

Automated collection services has been around for a while now, but their future is still uncertain. There are both pros and cons to them, and whether they are good or not shall be discussed in this article. On one hand, automated collection services make it easier for...
IoT: The Ultimate Facilitator

IoT: The Ultimate Facilitator

How is predictive maintenance the key to satisfying more of your customers? Predictive maintenance uses technology, such as the Internet of Things (IoT)

The Power of Customer-Led Innovation

The Power of Customer-Led Innovation

Many organizations spend a lot of time and money developing solutions without taking the time to ask their customers if this is something they need or want.

Salesforce Managed Services. Redefined.

Salesforce Managed Services. Redefined.

Watch our latest video to learn more about Speridian’s Salesforce expertise. Whether it’s a Salesforce upgrade or fixing your current CRM challenges, Speridian is here to help you.

B2C Solution in Consumer Lifestyle

B2C Solution in Consumer Lifestyle

Speridian’s consumer lifestyle solution focusing on B2C business helped the leading air conditioner provider in Philippines to adopt and adapt to the ever-changing environment. This Oracle Cloud CX implementation has Oracle Service Cloud, Oracle Field Service Cloud...
Modern customer experience

Modern customer experience

Modern Customer Experience is the place to learn, prepare, and get inspired for the next wave in customer experience innovation.

Speridian appraised at CMMI level 5

Speridian appraised at CMMI level 5

Highest Possible Process Maturity for Software Development August 23, 2016, Albuquerque, NM— Speridian Technologies, the leading provider of Information Technology solutions for global businesses, today announced that it has been appraised at level 5 of the CMMI...
5 Reasons Why You Should Modernize Siebel

5 Reasons Why You Should Modernize Siebel

Watch our latest video to learn more about Speridian’s Salesforce expertise. Whether it’s a Salesforce upgrade or fixing your current CRM challenges, Speridian is here to help you.