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A Dive Into The 4 Key Types Of Case Work

A Dive Into The 4 Key Types Of Case Work

The term “case management” can have various meanings depending on where you work. For example, a doctor might use it when referring to caring for a patient, whereas a lawyer would say they’re working on a legal proceeding. Additionally, customer...
7 Major Automation Moves To Help Optimize Warranty Management

7 Major Automation Moves To Help Optimize Warranty Management

Many service providers and manufacturers find redundant and sometime manual warranty processes challenging. Few recognize that the benefits that can be gained through optimization of their warranty management systems. Traditionally, Warranty Management Systems are clunky and inefficient because they are assembled piecemeal over time. These systems tend to be plagued by fragmented communication and manually intensive administrative tasks—making them both costly to maintain and low-performing.

Robotic Process Automation tools – Trends to Watch in 2022

Robotic Process Automation tools – Trends to Watch in 2022

Robotic Process Automation tools – Trends to Watch in 2022 The 2020s are the decade where automation will be at the forefront of driving business transformation and performance. Most enterprises will be opting for Robotic Process Automation (RPA) solutions to...
Future Of Automated Collection Services

Future Of Automated Collection Services

Automated collection services has been around for a while now, but their future is still uncertain. There are both pros and cons to them, and whether they are good or not shall be discussed in this article. On one hand, automated collection services make it easier for...
IoT: The Ultimate Facilitator

IoT: The Ultimate Facilitator

How is predictive maintenance the key to satisfying more of your customers? Predictive maintenance uses technology, such as the Internet of Things (IoT)

The Power of Customer-Led Innovation

The Power of Customer-Led Innovation

Many organizations spend a lot of time and money developing solutions without taking the time to ask their customers if this is something they need or want.

Salesforce Managed Services. Redefined.

Salesforce Managed Services. Redefined.

Watch our latest video to learn more about Speridian’s Salesforce expertise. Whether it’s a Salesforce upgrade or fixing your current CRM challenges, Speridian is here to help you.

B2C Solution in Consumer Lifestyle

B2C Solution in Consumer Lifestyle

Speridian’s consumer lifestyle solution focusing on B2C business helped the leading air conditioner provider in Philippines to adopt and adapt to the ever-changing environment. This Oracle Cloud CX implementation has Oracle Service Cloud, Oracle Field Service Cloud...
Modern customer experience

Modern customer experience

Modern Customer Experience is the place to learn, prepare, and get inspired for the next wave in customer experience innovation.

Speridian appraised at CMMI level 5

Speridian appraised at CMMI level 5

Highest Possible Process Maturity for Software Development August 23, 2016, Albuquerque, NM— Speridian Technologies, the leading provider of Information Technology solutions for global businesses, today announced that it has been appraised at level 5 of the CMMI...
5 Reasons Why You Should Modernize Siebel

5 Reasons Why You Should Modernize Siebel

Watch our latest video to learn more about Speridian’s Salesforce expertise. Whether it’s a Salesforce upgrade or fixing your current CRM challenges, Speridian is here to help you.

Customer Experience enhancement through Oracle CRM solution

Customer Experience enhancement through Oracle CRM solution

Customer Experience enhancement through Oracle CRM solution One of India’s premium customer service companies for personal devices and small and large home appliances chosen Speridian as its CRM implementation partner to achieve its strategic goal of improved...
Automation of Aviation Ticket handling

Automation of Aviation Ticket handling

One of the largest Travel agent in Indonesia selected Oracle Solution for a unified view of the Customers connecting through various channels such as Branches, Contact Center, Email, or Web. Speridian provided a state-of-the-art solution to this customer which gives...
Real time Cloud based solution for Retail Banking

Real time Cloud based solution for Retail Banking

Real time Cloud based banking solution for Retail Banking This customer is one of the largest independent full-service retail broking houses in India committed to providing accurate and widespread data for every online share trader. They offer various online trading...
Oracle Engagement Cloud Solution for Financial Institute

Oracle Engagement Cloud Solution for Financial Institute

The Solution uses Oracle CX (Oracle Engagement Cloud, Marketing Cloud and OPA) Cloud’s agility and advanced features which can make the Business flow user friendly both in Marketing and CRM perspective. By using the solution we have implemented multiple Process Flow...