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Salesforce Customer 360: The Complete Guide

Salesforce Customer 360: The Complete Guide

80% of customers believe that their brand experience is as important as the products they buy. To create a unified and seamless journey for customers, B2B and B2C companies need to optimize internal and external channels, and Salesforce Customer 360 helps to do just...
Introducing CaseXellence: The Game-Changer in Case Management

Introducing CaseXellence: The Game-Changer in Case Management

In the intricate web of today’s technological landscape, organizations need tools that are not only powerful but also intuitive. They need systems that can handle the complexity of the modern world while remaining accessible to those who use them. Against this...
Benefits of Customer Journey Analytics in 2023!

Benefits of Customer Journey Analytics in 2023!

In today’s competitive business world, having a clear understanding of customer journey and how, when, and where customers connect with your brand plays an important role in company growth and business development. Customers demand experiences that are seamless,...

LOS Evolution in Pandemic 2nd Wave

In today’s digital era, every business wants to ensure that customer satisfaction is of foremost importance. Traditional service request triaging process has a lot of manual interventions which leads to operational issues and this can severely affect your customer retention process.

Collections – It’s like Chess

Collections – It’s like Chess

Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic. In chess, a blunder is a critically bad move.

The Countdown to SharePoint 2013 End of Life!

The Countdown to SharePoint 2013 End of Life!

SharePoint 2013 is now officially End-of-Life (EOL). This would entail that Microsoft will no longer issue security updates or general support for this version. We’ll discuss how this impacts SharePoint 2013 customers in this blog post and what remedial steps...

Delinkure Mortgage Portfolio Risk Evaluation

Mortgage Portfolio Risk Evaluation   Register Now Sign up to receive a Free Risk Evaluation of your Mortgage Portfolio using Speridian Technologies’ latest product Delinkure. In less than 30 mins we will run you through: The Default Prediction tool and help you...

Taming Delinquency Preventing NPA

TAMING DELINQUENCY, PREVENTING NPA Upcoming Panel Discussion Register Now Wednesday, 16th Dec, 2020 | Time: 3:00 pm (IST) The Indian banking system is beleaguered with non-performing assets (NPAs). Companies must strategize, reimagine and reinvent themselves to...