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900+

satisfied clients

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Oracle CX partner

Customer care organizations are under increased pressure to provide the best customer experience possible, allowing them to stand out from their competition. To pull it off, it’s imperative to reduce service and support costs without sacrificing quality, which is easily delivered with Oracle Service Cloud.

Speridian helps organizations provide a seamless, multi-channel customer experience across web, mobile, social media, chat and direct interaction with the power of Oracle Service Cloud. We’ll help you differentiate your brand by developing lasting, profitable relationships, converting customers into loyal fans.

Speridian-The Global Leader for Oracle CX Service

speridian global leaders
We offer a full-range of Oracle Service Cloud services

Our Services

Professional Services

Along with end-to-end implementation services for Oracle Service Cloud, we also provide the following professional services to ensure a successful go-live:

  • Define roadmap and expectations for migration or implementation
  • Agent desktop configuration
  • Customer portal configuration and customization
  • .Net add-ins
  • Business Process Automation and Analytics
  • Custom Application Development, including Mobile Application Development
  • Social Integration

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Integration and Data Migration

Make sure your critical applications stay connected to Oracle Sales Cloud for maximum efficiency and up-to-date data for improved decision making. We’ll assist with integration and data migration points such as:

  • Other CRM applications like Siebel, Salesforce, etc
  • Data Import/Export and Batch Jobs
  • Web Service Integration
  • External Applications integration using ETL tool
  • CTI Integration
  • Workforce Management Systems
  • Text Integration
  • E-Business Suite Integration

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Upgrade Services

Make Oracle upgrades pain-free by leveraging our knowledge and expertise. With the help of our Oracle experts, we’ll provide assistance with:

  • Upgrading to the latest framework
  • Migrating custom tables/functionality into a custom object model
  • Modifying existing customization for forward compatibility with the latest and greatest

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Support Services

Allow our technical staff to support your Oracle Service Cloud applications, freeing up your teams to focus on innovation. Our help desk will provide:

  • L2/L3 support for ongoing needs
  • Product configuration when you need to make tweaks and changes
  • Analytics and Dashboard support for increased insight
  • Customer portal add-on/customization for increased customer service
  • Customized training to increase user adoption

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Speridian Advantage

Oracle CX Partner of the Year Award ASEAN Winner 2018-2019

Proprietary Service Cloud innovations based on customer needs

Expertise in global roll-outs and multilingual implementations

Integrate with domain-specific functions outside of base functionality

Proven onsite/offshore global delivery model and accelerated ROI

Our Oracle Service Cloud Innovations

Throughout our partnership and rich experience with Oracle Service Cloud, we’ve made the following innovations in response to business demands

Oracle Service Cloud in Action

Insights

New York Department of Tax and Finance selects Speridian to enhance Call Center Functionalities
New York Department of Tax and Finance selects Speridian to enhance Call Center Functionalities

Speridian is enhancing the NYDTF’s Contact center using Oracle Service Cloud solution. This call center handles 3 million+ calls for 13 other New York state entities like DOS, DOL, DMV, NYBE etc.

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