Oracle CX – Field Service & Inspection Solutions during the Pandemic
Remote Working and the pandemic pose never-before seen challenges to Field Technicians and Inspection Teams to schedule, execute, and manage Field Operations. Leveraging the latest in Video & Mobile technology, Oracle’s industry-leading Oracle CX Field Service Cloud combines all these modules into a single product suite with proven immediate ROI.
- Scheduling / Dispatch
- Video / Customer Live Interactions / Remote inspections
- Field Technician Support / Inspections Management
- After Sales / Upselling / Warranty / Extended Warranty
- Troubleshooting / Dynamic Compliance Checklists
- Voice-triggered Knowledge Queries / Conversational AI
Last mile delivery or field service organizations are facing many challenges to optimize the workforce, manage agent’s mobility, efficient capacity management etc.
Speridian helps organizations to solve these problems using Oracle Field Service Cloud. Our solution provides Optimized Scheduling of the activities with time based, self-learning and predictive algorithm. You will be able to manage your field service capacity segregated to multiple level and organize your workforces effectively.
Your staff will be equipped with a state of the art, real-time, web-based or IOS/Android application, to manage their activities which will work offline even if there is no network coverage in the field. You would impress and delight your customers by providing real- time updates and hear their valuable feedbacks.
AI Optimized Scheduling
Dispatcher Console and Manage
Field Agent Mobile App
Third party workers
Customer Communication
Collaboration
Smart Location
Forecasting
Capacity Management
Real- Time Traffic based Routing
Our Services
Implementation
With our vast experience in Field Service and Customer Experience solutions, Speridian can help you achieve a customer centric model:
- End to End Field Service and Workforce optimization
- Implement Technician mobility
- Integrating to external applications using Middleware or point to point approach
- Define personalized technician journeys
- Derive valuable insights from Analytics
- Extend Field Service dispatcher module and technician mobile application as per your business needs
Managed Services
We have flexible support service offerings for level1/2/3 support or enhancements. As an existing customer, you can leverage our managed service to get the most out of your Field Service Cloud solution. We can help you to do:
- Assess your systems and help you optimize the solution to improve efficiency
- Help you redefine your Field Service ecosystem to achieve top notch customer experience
- Integrate your Field Service cloud to external on premise or on cloud products
- Get consultation to follow the best practices
Speridian Advantage
Oracle CX Partner of the Year Award ASEAN/MEA Winner 2018-2020
Numerous Field Service Cloud implementations and support experience
Expertise in designing large Field Service solutions across different industry verticals
Integrate with domain-specific functions outside of base functionality
Proven onsite/offshore global delivery model and accelerated ROI
Insights
Speridian is enhancing the NYDTF’s Contact center using Oracle Service Cloud solution. This call center handles 3 million+ calls for 13 other New York state entities like DOS, DOL, DMV, NYBE etc.
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