How can business process automation software help to optimize workflows in public sector organizations?
Government agencies in the U.S. face multifaceted challenges, from managing extensive caseloads and coordinating across departments to handling vast amounts of documentation. Without effective tools, these operations can lead to significant inefficiencies, delays, and...
Top Reasons to Use Salesforce Marketing Cloud in 2024
If you’re looking for ways to improve your brand visibility and enhance customer experience, Salesforce offers a powerful set of tools that give marketers everything they need to succeed in today’s digital world. One such powerful tool that is benefiting...
What are the considerations for selecting the right Licensing and Permitting platform for local and state government?
Selecting the proper licensing and permitting platform is crucial for Local and State governments aiming to streamline processes, ensure compliance, and enhance citizen engagement. With the increasing demand for efficiency, transparency, and agility, government...
How To Fast-Track Digital Transformation
Digital transformation is no longer a trend, but a critical priority for organizations who want to remain agile in a rapidly evolving digital world.
Salesforce Marketing Cloud For Nonprofits
Nonprofits are constantly looking for ways to reach more donors and are faced with a variety of challenges when it comes to marketing. Salesforce Marketing Cloud has emerged as the perfect solution for nonprofits seeking to grow their organization. Salesforce lets...
Advantages of Omni-Channel Communication in Citizen Communication Management Software
Governments are increasingly expected to deliver quick, reliable services through multiple communication channels. Traditional methods—such as email or phone—are often siloed, leading to delays, frustration, and reduced citizen trust. Transitioning to omnichannel...
How can justice and public safety software reduce human errors in judicial processes?
Errors in judicial processes—whether through misplaced records, incorrect filings, or missed deadlines—can have serious consequences, including wrongful convictions and delayed justice. With thousands of exonerations in the U.S. since 1989, addressing these gaps is...
Build Lifetime Loyalty through Meaningful Experiences with Salesforce Loyalty Cloud
The Salesforce Loyalty Cloud – a part of Salesforce Customer 360 Platform allows you to create and customize personalized loyalty programs with just a few clicks rather than multiple lines of code. This will benefit both B2C and B2B customers in various...
10 Essentials of Functional Testing You Can’t Ignore
Functional testing is the cornerstone of software quality assurance, ensuring each system component performs its intended function. This essential form of testing verifies that your software behaves as expected and meets all specified needs. While it’s importance is...
The Role of AI and Automation in Credit Counseling Platforms
Credit counseling platforms have become crucial for individuals seeking financial health, debt management, and credit score improvement. The advent of AI and automation is transforming these platforms, making credit counseling software more efficient and responsive...
Top 10 Useful Salesforce Chrome Extensions In 2024
Sales representatives spend only 34% of their time selling, according to the third edition of Salesforce’s State of Sales report. Businesses can quickly and easily conceptualize, design, develop, and roll out specialized applications using Salesforce application...
Empower Your Business with Robust Multicloud Security: Stay Ahead of Modern Cyber Threats
As businesses continue to evolve in today’s digital landscape, cloud adoption has become a key component of IT strategy. However, the use of multiple cloud service providers—referred to as “multicloud”—presents a serious challenge: ensuring consistent and...
AI-Powered Chatbots for Case Management: Everything You Need to Know About Enhancing Citizen Interaction for Public Sector
The demand for efficient and responsive government services is at an all-time high. Citizens today expect quick, convenient, and accessible communication with public sector agencies. Traditional methods like phone calls and emails often fall short, resulting in...
A Northeast Healthcare Insurer Elevates Customer Relationship Management with Salesforce Lightning
Our client is a not-for-profit organization that provides a range of health insurance and related products to more than 365,000 members primarily in western New York.
How can CRM in healthcare improve patient services and physicians’ efficiency?
Healthcare is one of the fastest-growing industries in the world. With an aging population and lifestyle diseases on the rise, the healthcare industry needs to offer quality services to patients at all times. The pandemic has also increased the workload for physicians...
The Future of Salesforce Technology
Salesforce is a cloud-based platform that helps businesses manage customer relationships and create meaningful user experiences. Salesforce is Software-as-a-Service (SaaS) built on a multi-tenant architecture with advantages such as API integration, configuration,...
The Top 5 Benefits of a CRM for Manufacturing Companies
Investing in CRM has become increasingly common in the manufacturing industry. Compared to a few years ago, the current investment trends for CRM software in the industry are impressively high. This is because CRM software companies strive to develop the best...
How Government Agencies Can Enhance Service Delivery for Benefit Programs Like SNAP and TANF with Case Management Software
In the landscape of public service delivery, agencies responsible for managing benefit programs like the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) are under increasing pressure to improve efficiency and...
Unlock Oracle CX Excellence with Speridian
Unlock Oracle CX Excellence with Speridian With 150+ global CX clients and 200+ certified CX consultants, Speridian is your trusted partner in delivering Oracle-powered solutions tailored for marketing, sales, service, and integration. As an Oracle Platinum Partner,...
Oracle Partner Spotlight – Speridian
Speridian Technologies has a Siebel CRM practice of about 300+ consultants worldwide and are presently working on 10 Siebel CRM projects globally.
The Top Features of Salesforce Case Management in 2025
When your customers have issues with a service or product, a swift response by your organization to complaints is expected. Research reveals 70% of customers say they will support an organization that delivers great customer service, so responding quickly to customer...
What is the Salesforce Security model?
Salesforce has grown in popularity and demand in the last several decades and is widely known for salesforce application development. Salesforce’s universality is a consequence of its excellent capabilities that provide proficient services for many businesses....
The Ultimate Guide to Choosing the Right Low-code Business Process Automation Suite for Public Sector Organizations in 2024
In 2024, public sector organizations are under more pressure than ever to modernize operations while maintaining transparency, compliance, and efficiency. With the complexity of government processes and the necessity for rapid digital transformation, traditional...
Unlock Effective Loan Collection Strategies with Expert Insights
Unlock Effective Loan Collection Strategies with Expert Insights Download Resource Navigating the complexities of loan collection can be challenging. From compliance regulations to devising effective recovery strategies, the process requires a comprehensive approach....
Speridian Technologies is an OECM Partner!
Speridian Technologies is an OECM Partner! Our collaboration with OECM expands our capabilities and enhances our commitment to delivering top-notch staffing solutions. As an OECM partner, we bring unparalleled expertise and a vast network to meet your...
The ART of HR – A Case Study Competition Designed for HR Professionals
A Case Study Competition Designed for HR Professionals Speridian Technologies in partnership with SAP Success Factors, a leading Human Capital Management (HCM) solutions provider is shining a spotlight – On how the right Digital Strategies & Innovative Solutions...
Whitepaper: Modernizing Siebel CRM for First-Class Customer Experiences
Whitepaper: Modernizing Siebel CRM for First-Class Customer Experiences Today’s customer has the power to decide if your organization will succeed or fail. When engaging with your brand, customers want personalized experiences across every touchpoint. Using Siebel CRM...
Speridian Microsoft Teams E-book
One of the clear outcomes of 2020 has been a complete shift to a new normal for workplace collaboration, communication, andproductivity. The idea that remote employees can get their work done and feel connected to each other with the right tools is clearlyhere to stay.
